JVS Remote Connect — Privacy Policy
October 2026
Jono's Vehicle Solutions provides JVS Remote Connect, a remote vehicle diagnostics, coding and programming service.
Contact: j.v.solutions@outlook.com
Telephone: 07404 293327
Website: jvehiclesolutions.co.uk
Information We Collect
Depending on the service, we may collect:
- Customer name, contact details and business information.
- Vehicle identification details, including VIN and registration.
- Diagnostic fault codes, vehicle test results and software information.
- Session connection information, event logs and technical audit records.
- Programming requests, customer authorisations and technician notes.
- Quotations, invoices, payment references and refund records.
We do not require customers to provide payment card security codes through our booking forms.
How We Use Information
We use relevant information to:
- Respond to enquiries and provide quotations.
- Check vehicle and equipment compatibility.
- Arrange and deliver remote services.
- Maintain technical and safety records.
- Process payments and refunds.
- Handle complaints and customer support.
- Meet applicable legal and accounting obligations.
- Protect our systems against unauthorised access and misuse.
Lawful Bases
Depending on the purpose, processing may be necessary for a contract or pre-contractual request, compliance with a legal obligation, or legitimate interests such as service security and dispute resolution.
The appropriate lawful basis will be documented for each processing activity.
Remote Sessions
Remote sessions may involve access to vehicle diagnostic information and relevant technical information on the connected computer.
Remote access must be authorised and limited to the agreed service. Customers should close unrelated personal or confidential material before connecting.
Sharing Information
Information may be shared with service providers necessary to operate the booking, payment, hosting, communications and technical support systems.
We do not sell customer personal information.
Information Security
We use appropriate technical and organisational safeguards, including access controls, restricted administrative permissions and session records.
No internet-connected system can be guaranteed completely risk-free.
Data Retention
Customer information will be retained only for as long as necessary for the relevant service, legal obligations, accounting requirements and legitimate business purposes.
Specific retention periods for bookings, financial records, technical logs and programming evidence will be published once the retention schedule has been approved.
Customer Rights
Individuals may have rights to access, correct, erase, restrict or object to certain processing of their personal information, and other rights depending on the circumstances.
Requests can be sent to j.v.solutions@outlook.com.
Individuals may also complain to the UK Information Commissioner's Office.
International Processing
Details of any processing outside the UK, and applicable safeguards, will be confirmed after reviewing the hosting and service-provider arrangements.
Changes
This policy may be updated to reflect changes in our services, systems or legal obligations.
This policy covers JVS Remote Connect services only. For website and workshop services, see the main Privacy Policy.