JVS Remote Connect — Payment & Refunds

All JVS Remote Connect services are individually quoted and must be paid for before the remote session begins, unless alternative trade payment arrangements have been agreed.

Every quotation will identify the initial £30 diagnostic/compatibility assessment fee, which forms part of the quoted service price.

If, following the initial assessment, Jono's Vehicle Solutions determines that the requested work cannot reasonably or safely be carried out, the customer will receive a refund of the prepaid amount minus the £30 assessment fee.

The assessment fee is only retained where the assessment has been properly carried out and retaining the fee is consistent with the customer's legal rights.

Any additional work will require a separate quotation and authorisation.

Nothing in this policy affects statutory consumer rights, including remedies for services not performed with reasonable care and skill.

For consumer bookings made remotely, applicable cancellation rights and any required consent to begin work within the cancellation period will be provided before the booking is confirmed.